Customer Service
Please Select a link below:
Contact US
Call Us:
Customer service is available by phone, M-F, 9am to 5 pm , EST.
Our local Connecticut number is 1-860-283-1042
Fax:
You can reach us by fax at 1-860-283-5508
Email:
Email your questions to crickethill@treepeony.com
Orders:
For questions regarding order status, email orders@treepeony.com
International Sales Inquiries:
We do ship to Canada in a limited basis. Please contact us directly by mail or email at orders@treepeony.com for estimated shipping costs. Other countries in Europe, Australia, New Zealand and South America are very restrictive or have plant quarantines in place, making it extremely difficult at this time to ship our peonies.
Mailing Address:
Cricket Hill Garden
670 Walnut Hill Rd.
Thomaston , CT 06787 USA
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About the Company
Cricket Hill Garden is a plant nursery established in 1989 by David and Kasha Furman, to introduce American gardeners to the beauty of Chinese peonies. Tree peonies are flowering, woody shrubs that produce magnificent flowers and have been popular since the 7th century in China . Tree peonies represent good fortune, love and prosperity, and are considered the essence of the Yin (female) element in nature.
In recent years, Cricket Hill Garden has added new peonies to include advanced hybrid herbaceous peonies and intersectional peonies, as well as Japanese tree peonies. Located in northwestern Connecticut, the 6 acre display garden/nursery blooms for five weeks in spring. Visit in early May to mid- June to enjoy the beauty and the fragrance of Peony Heaven. Every year, we see more than 3000 visitors during the bloom time. See more information on our Peony Festival, please Click Here.
It is a pleasure to introduce fine varieties of peonies to all gardeners. Cricket Hill Garden searches out the best peonies and has tested more than 300 varieties. We are happy to share our growing experience with you. We maintain organic principles at all times in caring for the land and water. Use of cover crops, compost, and mineral supplements feed the soil and the plants. We encourage our customers to use organic fertilizers in their own gardens and supply some well tested products. See our Books and Supplies.
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What We Sell and Size of Plants
We ship in dormancy, without soil, in order to avoid application of pesticides. Plants are freshly dug to order; the roots are washed free of soil and carefully packed with moistened coir (coconut fiber).
Our standard size tree peonies are grown out to 4 years old, with at least 3 to 5 woody stems and very dense root systems. Some tree peonies are sold as a 2 year-old size, with 1-2 woody branches and are listed with this description. Herbaceous peonies and intersectional peony roots are 4/5 eyes, unless listed otherwise. Older tree peonies are available; ask for our updated Older Plant List by email or check our Collector's Corner for unique specimens.
If you live within driving distance, you can visit us and buy container plants. Peonies are available in 3 gallon up to five gallon size blooming size. We are open for visits in early April (weather permitting) on Friday and Saturdays, 10-4 pm or by appointment other days of the week. Not all plants are potted, many are field grown. If you are looking for some specific plants, it is best to call us in advance to inquire about pick up. For directions to our Nursery, please Click Here .
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Our Guarantee
Our plants our guaranteed if you follow our planting directions. If your plant dies within the first year, we will replace it without hesitation. Our customers have a 99% success rate, so we know you will be pleased with your plants. Contact us by phone or email with your questions or problems.
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Shipping Policies and Rates
We ship via UPS Ground, 3-day, 2-day, and Overnight services within the 48 contiguous United States.
Shipping Schedule:
Non-plant items, such as books, fertilizers, etc. can usually be shipped within 2 days of receipt of order.
Plants will be shipped at the right planting time, according to the USDA zone of the shipping address. Our spring dormancy digging period is in March - April, 2008. The next shipping period is in fall, in September to November. Plants are tagged and reserved as orders are received. You will receive a confirmation of your order by mail with the scheduled shipping date.
The following guidelines will be helpful in determining the ship date for your plant order. Depending on your USDA planting zone, plants will be shipped during these periods this spring, with the warmer areas first. If we have any doubts about the weather in your area, we will contact you first, before we ship. Please provide a working email address to make this contact easier.
Zone 8 - Beginning week of March 17th, 2008 (weather permitting)
Zone 7 and 6 - Beginning week of March 24th, 2008
Zone 5 & 4 - Beginning week of March 31st, 2008 to mid-April
Zone 9 is not recommended for spring shipping. Our CT weather does not warm up soon enough to successfully transplant to CA, nothern FL, parts of TX and AZ. We must hold any USDA Zone 9 orders for FALL SHIPPING for plants to grow well. Plant orders for Zone 9 will ship in late October to early December, 2008. Reserve plants early to insure you get first choice on limited stock.
Shipping Rates:
The following UPS ground shipping charges apply to orders placed by phone or from this web site:
$1 - 50.00 : $9.95
$51- 150.00: $14.95
$151 - 400.00: 10 % of order
$401 - 1000.00: 8% of order
$1001 - 2500.00: 7% of order
Tax
Orders shipped to Connecticut will have 6% state sales taxes added to your total order, and to your shipping charges where appropriate.
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Payment
We accept Visa, MasterCard, Discover, and American Express for payment on our web site. Mail orders can be paid with personal check, money order or bank check in U.S funds only. Personal checks need 7-10 days to clear before orders are sent.
Plant inventory is limited, and reserved for your order. Payment is required to reserve plants.
Orders cancelled more than 30 days prior to shipping incur a 10% restocking charge. For orders cancelled less than 30 days prior to shipping, the cancellation fee is 30% of the order.
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Privacy Policy
Cricket Hill Garden insures your privacy, and guarantees that the personal information you provide us will be kept private, and not shared with any outside company or concern. We do not sell or trade your name to other companies. We respect the privacy of our customers.
While using our shopping cart, please rest assured that all purchases and credit card transactions sent through www.treepeony.com are private and secure. We use the latest technologies of encryption available from VeriSign. VeriSign has set the highest industry standards for transmitting sensitive data over the internet, and have earned the trust of businesses world wide. For more information about encrypted data, please visit their site at VeriSign.com.
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